{"id":13,"date":"2025-03-24T03:24:09","date_gmt":"2025-03-24T03:24:09","guid":{"rendered":"https:\/\/aquitodo.co\/?page_id=13"},"modified":"2026-05-25T03:47:37","modified_gmt":"2026-05-25T03:47:37","slug":"policies","status":"publish","type":"page","link":"https:\/\/aquitodo.co\/es\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"
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Purchase, Shipping and Customer Service Policies<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to AQUITODO
Our goal is to provide a fast, transparent, and reliable shopping experience for all our customers in Colombia, especially within the Valle de Aburr\u00e1 region. By placing an order through our digital or customer service channels, you agree to the following policies:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Delivery Coverage<\/h2>\n

We provide deliveries in Sabaneta and different municipalities within the Valle de Aburr\u00e1 area, subject to logistics coverage and operational availability.<\/p>\n

Deliveries may be subject to restrictions in:<\/p>\n

    \n
  • Residential complexes with limited delivery schedules<\/li>\n
  • Rural or hard-to-access areas<\/li>\n
  • Locations affected by mobility restrictions, public order situations, or weather conditions<\/li>\n<\/ul>\n

    If a specific address is outside our delivery coverage, the customer will be informed accordingly.<\/p>\n

    \u00a0<\/h2>\n

    2. Delivery Times<\/h2>\n

    Orders within Sabaneta<\/h3>\n
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    • Orders placed before 12:00 p.m. may be delivered on the same business day.<\/li>\n
    • Orders placed after 12:00 p.m. will be scheduled for the next business day.<\/li>\n<\/ul>\n

      Orders outside Sabaneta<\/h3>\n

      Orders for other municipalities within the Valle de Aburr\u00e1 area will be delivered within the next 24 business hours after:<\/p>\n

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      • Payment confirmation<\/li>\n
      • Order validation<\/li>\n
      • Inventory availability confirmation<\/li>\n<\/ul>\n

        Important Considerations<\/h3>\n

        Delivery times are estimated and may be affected by:<\/p>\n

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        • High order volumes<\/li>\n
        • Weather conditions<\/li>\n
        • Traffic or mobility issues<\/li>\n
        • External logistics situations<\/li>\n
        • Special dates or high-demand seasons<\/li>\n<\/ul>\n

          3. Business Hours and Order Processing<\/h2>\n

          Business hours:<\/p>\n

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          • Monday to Saturday: 7:00 a.m. \u2013 5:00 p.m.<\/li>\n
          • Sundays and holidays: subject to operational availability<\/li>\n<\/ul>\n

            Orders placed outside business hours will be processed on the next business day.<\/p>\n

            \u00a0<\/h2>\n

            4. Product Availability<\/h2>\n

            All published products are subject to inventory availability.<\/p>\n

            In case of out-of-stock items or inventory issues, AQUITODO may:<\/p>\n

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            • Suggest similar replacement products<\/li>\n
            • Process a partial or full refund<\/li>\n
            • Reschedule the delivery<\/li>\n
            • Place the order on hold until restocking<\/li>\n<\/ul>\n

              No order is considered guaranteed until validated by our team.<\/p>\n

              \u00a0<\/p>\n

              5. Pricing and Promotions<\/h2>\n

              Published prices:<\/p>\n

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              • Include applicable taxes when required<\/li>\n
              • Are subject to change without prior notice<\/li>\n
              • May vary between digital channels, WhatsApp, and physical store locations<\/li>\n
              • Apply while supplies last<\/li>\n<\/ul>\n

                Promotions, discounts, or benefits:<\/p>\n

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                • Have limited validity periods<\/li>\n
                • Cannot be combined unless expressly stated<\/li>\n
                • May be subject to minimum purchase requirements<\/li>\n<\/ul>\n

                  In case of evident pricing or publishing errors, Aqu\u00edTodo reserves the right to cancel the order and process the corresponding refund.<\/p>\n

                  \u00a0<\/h2>\n

                  6. Order Confirmation<\/h2>\n

                  An order is considered confirmed only when:<\/p>\n

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                  • Payment has been successfully validated<\/li>\n
                  • The customer has received confirmation via WhatsApp, phone call, email, or system notification<\/li>\n
                  • The order has been approved based on inventory and logistics availability<\/li>\n<\/ul>\n

                    AQUITODO may request additional validations to prevent fraud or order errors.<\/p>\n

                    \u00a0<\/p>\n

                    7. Payment Methods<\/h2>\n

                    We accept the following payment methods:<\/p>\n

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                    • Bank transfer<\/li>\n
                    • Nequi<\/li>\n
                    • Daviplata<\/li>\n
                    • Cash on delivery (subject to coverage)<\/li>\n
                    • Debit and credit cards (if available)<\/li>\n
                    • Payment platforms enabled on the website<\/li>\n<\/ul>\n

                      Electronic payments are subject to validation by financial institutions.<\/p>\n

                      \u00a0<\/h2>\n

                      8. Exchange, Return and Warranty Policy<\/h2>\n

                      Due to the nature of food, perishable, refrigerated, and frozen products, special restrictions apply in accordance with applicable Colombian regulations.<\/p>\n

                      Returns are not accepted when:<\/h3>\n