{"id":13,"date":"2025-03-24T03:24:09","date_gmt":"2025-03-24T03:24:09","guid":{"rendered":"https:\/\/aquitodo.co\/?page_id=13"},"modified":"2026-05-31T01:27:36","modified_gmt":"2026-05-31T01:27:36","slug":"policies","status":"publish","type":"page","link":"https:\/\/aquitodo.co\/es\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f9cf2 e-flex e-con-boxed e-con e-parent\" data-id=\"a8f9cf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a40d435 elementor-widget elementor-widget-heading\" data-id=\"a40d435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de Compra, Env\u00edo y Servicio al Cliente \u2013 Aqu\u00edTodo<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29c89bc elementor-widget elementor-widget-text-editor\" data-id=\"29c89bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"63\" data-end=\"382\">Bienvenido a AQUITODO<br data-start=\"112\" data-end=\"115\" \/>Nuestro objetivo es ofrecer una experiencia de compra \u00e1gil, transparente y confiable para todos nuestros clientes en Colombia, especialmente en el Valle de Aburr\u00e1. Al realizar una compra en nuestros canales digitales o de atenci\u00f3n, aceptas las siguientes pol\u00edticas:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465ab5d3 elementor-widget elementor-widget-text-editor\" data-id=\"465ab5d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 data-section-id=\"2eks94\" data-start=\"386\" data-end=\"409\">1. Cobertura de entregas<\/h2>\n<p class=\"wp-block-paragraph\" data-start=\"411\" data-end=\"566\">Realizamos entregas en Sabaneta y diferentes municipios del Valle de Aburr\u00e1, sujeto a cobertura log\u00edstica y disponibilidad operativa.<\/p>\n<p data-start=\"568\" data-end=\"613\">Las entregas podr\u00e1n presentar restricciones en:<\/p>\n<ul data-start=\"615\" data-end=\"796\">\n<li data-section-id=\"1o1lb4g\" data-start=\"615\" data-end=\"670\">Unidades residenciales con horarios limitados<\/li>\n<li data-section-id=\"ra88fd\" data-start=\"671\" data-end=\"702\">Zonas rurales o de dif\u00edcil acceso<\/li>\n<li data-section-id=\"10hd7sm\" data-start=\"703\" data-end=\"796\">Sectores con restricciones de movilidad, orden p\u00fablico o clima<\/li>\n<\/ul>\n<p data-start=\"798\" data-end=\"896\">En caso de no contar con cobertura para una direcci\u00f3n espec\u00edfica, el cliente ser\u00e1 informado oportunamente.<\/p>\n<h2 data-section-id=\"27k3jj\" data-start=\"865\" data-end=\"889\">\u00a0<\/h2>\n<h2 data-section-id=\"vpmzj7\" data-start=\"903\" data-end=\"923\">2. Tiempos de entrega<\/h2>\n<h3 data-section-id=\"np2pkh\" data-start=\"925\" data-end=\"951\">Pedidos en Sabaneta<\/h3>\n<ul data-start=\"953\" data-end=\"1107\">\n<li data-section-id=\"1i0wudz\" data-start=\"953\" data-end=\"1029\">Pedidos realizados antes de las 12:00 m. podr\u00e1n ser entregados el mismo d\u00eda h\u00e1bil.<\/li>\n<li data-section-id=\"1ttjyjn\" data-start=\"1030\" data-end=\"1107\">Pedidos realizados despu\u00e9s de las 12:00 m. ser\u00e1n programados para el siguiente d\u00eda h\u00e1bil.<\/li>\n<\/ul>\n<h3 data-section-id=\"gdiqld\" data-start=\"1109\" data-end=\"1136\">Pedidos fuera de Sabaneta<\/h3>\n<p data-start=\"1138\" data-end=\"1260\">Los pedidos para otros municipios del Valle de Aburr\u00e1 ser\u00e1n entregados dentro de las siguientes 24 horas h\u00e1biles posteriores a:<\/p>\n<ul data-start=\"1262\" data-end=\"1341\">\n<li data-section-id=\"fz5y1p\" data-start=\"1262\" data-end=\"1284\">Confirmaci\u00f3n del pago<\/li>\n<li data-section-id=\"1kh213h\" data-start=\"1285\" data-end=\"1303\">Validaci\u00f3n del pedido<\/li>\n<li data-section-id=\"o89u4c\" data-start=\"1304\" data-end=\"1341\">Disponibilidad de inventario<\/li>\n<\/ul>\n<h3 data-section-id=\"ypjbad\" data-start=\"1343\" data-end=\"1371\">Consideraciones importantes<\/h3>\n<p data-start=\"1373\" data-end=\"1425\">Los tiempos de entrega son estimados y pueden verse afectados por:<\/p>\n<ul data-start=\"1427\" data-end=\"1568\">\n<li data-section-id=\"1lseg8j\" data-start=\"1427\" data-end=\"1447\">Alto volumen de pedidos<\/li>\n<li data-section-id=\"hvchps\" data-start=\"1448\" data-end=\"1468\">Condiciones clim\u00e1ticas<\/li>\n<li data-section-id=\"24a6oj\" data-start=\"1469\" data-end=\"1497\">Movilidad o tr\u00e1fico<\/li>\n<li data-section-id=\"1kf7ywj\" data-start=\"1498\" data-end=\"1529\">Novedades log\u00edsticas externas<\/li>\n<li data-section-id=\"xt9j35\" data-start=\"1530\" data-end=\"1568\">Fechas especiales o temporadas de alta demanda<\/li>\n<\/ul>\n<h2 data-section-id=\"1p09dnn\" data-start=\"1575\" data-end=\"1616\">3. Horarios de atenci\u00f3n y procesamiento<\/h2>\n<p data-start=\"1618\" data-end=\"1633\">Horario de atenci\u00f3n:<\/p>\n<ul data-start=\"1635\" data-end=\"1738\">\n<li data-section-id=\"1lv3ig4\" data-start=\"1635\" data-end=\"1678\">Lunes a s\u00e1bado: 7:00 a.m. \u2013 5:00 p.m.<\/li>\n<li data-section-id=\"1tp1mjh\" data-start=\"1679\" data-end=\"1738\">Domingos y festivos: sujeto a disponibilidad operativa<\/li>\n<\/ul>\n<p data-start=\"1740\" data-end=\"1820\">Los pedidos realizados fuera del horario de atenci\u00f3n ser\u00e1n procesados el siguiente d\u00eda h\u00e1bil.<\/p>\n<h2 data-section-id=\"1t8hlb4\" data-start=\"1859\" data-end=\"1892\">\u00a0<\/h2>\n<h2 data-section-id=\"pouun9\" data-start=\"1827\" data-end=\"1853\">4. Disponibilidad de productos<\/h2>\n<p data-start=\"1855\" data-end=\"1916\">Todos los productos publicados est\u00e1n sujetos a disponibilidad de inventario.<\/p>\n<p data-start=\"1918\" data-end=\"1982\">En caso de agotados o novedades de inventario, AQUITODO podr\u00e1:<\/p>\n<ul data-start=\"1984\" data-end=\"2126\">\n<li data-section-id=\"l9do7f\" data-start=\"1984\" data-end=\"2022\">Sugerir productos sustitutos similares<\/li>\n<li data-section-id=\"bb5zap\" data-start=\"2023\" data-end=\"2057\">Realizar devoluci\u00f3n parcial o total del dinero<\/li>\n<li data-section-id=\"xdbhq7\" data-start=\"2058\" data-end=\"2083\">Reprogramar la entrega<\/li>\n<li data-section-id=\"xf2m3b\" data-start=\"2084\" data-end=\"2126\">Dejar el pedido pendiente hasta reposici\u00f3n<\/li>\n<\/ul>\n<p data-start=\"2128\" data-end=\"2190\">Ning\u00fan pedido se considera garantizado hasta ser validado por nuestro equipo.<\/p>\n<p data-start=\"2128\" data-end=\"2190\">\u00a0<\/p>\n<h2 data-section-id=\"1faoyfx\" data-start=\"2197\" data-end=\"2225\">5. Precios y promociones<\/h2>\n<p data-start=\"2227\" data-end=\"2244\">Los precios publicados:<\/p>\n<ul data-start=\"2246\" data-end=\"2435\">\n<li data-section-id=\"1acrp9b\" data-start=\"2246\" data-end=\"2286\">Incluyen impuestos aplicables cuando corresponda<\/li>\n<li data-section-id=\"hzaiwv\" data-start=\"2287\" data-end=\"2331\">Est\u00e1n sujetos a cambios sin previo aviso<\/li>\n<li data-section-id=\"k0koba\" data-start=\"2332\" data-end=\"2407\">Pueden variar entre canales digitales, WhatsApp y punto f\u00edsico<\/li>\n<li data-section-id=\"163x0cc\" data-start=\"2408\" data-end=\"2435\">Aplican hasta agotar existencias<\/li>\n<\/ul>\n<p data-start=\"2437\" data-end=\"2472\">Las promociones, descuentos o beneficios<\/p>\n<ul data-start=\"2474\" data-end=\"2600\">\n<li data-section-id=\"1ip0s1u\" data-start=\"2474\" data-end=\"2505\">Tienen vigencia limitada<\/li>\n<li data-section-id=\"1m60m1p\" data-start=\"2506\" data-end=\"2550\">No son acumulables salvo indicaci\u00f3n expresa<\/li>\n<li data-section-id=\"1f1t4ng\" data-start=\"2551\" data-end=\"2600\">Pueden estar sujetos a condiciones m\u00ednimas de compra<\/li>\n<\/ul>\n<p data-start=\"2602\" data-end=\"2736\">En caso de errores evidentes de digitaci\u00f3n o publicaci\u00f3n de precios, Aqu\u00edTodo podr\u00e1 cancelar la orden y proceder con la devoluci\u00f3n del dinero.<\/p>\n<h2 data-section-id=\"htw7ko\" data-start=\"2851\" data-end=\"2880\">\u00a0<\/h2>\n<h2 data-section-id=\"1a18di4\" data-start=\"2743\" data-end=\"2767\">6. Confirmaci\u00f3n de pedidos<\/h2>\n<p data-start=\"2769\" data-end=\"2812\">Un pedido se considera confirmado \u00fanicamente cuando:<\/p>\n<ul data-start=\"2814\" data-end=\"3028\">\n<li data-section-id=\"t64rwv\" data-start=\"2814\" data-end=\"2855\">El pago haya sido validado correctamente<\/li>\n<li data-section-id=\"gqb6pu\" data-start=\"2856\" data-end=\"2952\">El cliente haya recibido confirmaci\u00f3n por WhatsApp, llamada, correo o sistema<\/li>\n<li data-section-id=\"hsprap\" data-start=\"2953\" data-end=\"3028\">El pedido haya sido aceptado por disponibilidad log\u00edstica y de inventario<\/li>\n<\/ul>\n<p data-start=\"3030\" data-end=\"3107\">AQUITODO podr\u00e1 solicitar validaciones adicionales para prevenir fraudes o errores en la compra.<\/p>\n<p data-start=\"3030\" data-end=\"3107\">\u00a0<\/p>\n<h2 data-section-id=\"2gxgru\" data-start=\"3114\" data-end=\"3135\">7. M\u00e9todos de pago<\/h2>\n<p data-start=\"3137\" data-end=\"3177\">Aceptamos los siguientes medios de pago:<\/p>\n<ul data-start=\"3179\" data-end=\"3338\">\n<li data-section-id=\"fefqx1\" data-start=\"3179\" data-end=\"3194\">Transferencia bancaria<\/li>\n<li data-section-id=\"16v74by\" data-start=\"3195\" data-end=\"3202\">Nequi<\/li>\n<li data-section-id=\"1a4eku2\" data-start=\"3203\" data-end=\"3214\">Daviplata<\/li>\n<li data-section-id=\"17znlvo\" data-start=\"3215\" data-end=\"3255\">Efectivo contra entrega (seg\u00fan cobertura)<\/li>\n<li data-section-id=\"gauc1s\" data-start=\"3256\" data-end=\"3295\">Tarjetas d\u00e9bito y cr\u00e9dito (si aplica)<\/li>\n<li data-section-id=\"ccidmg\" data-start=\"3296\" data-end=\"3338\">Plataformas de pago habilitadas en el sitio web<\/li>\n<\/ul>\n<p data-start=\"3340\" data-end=\"3412\">Los pagos electr\u00f3nicos est\u00e1n sujetos a validaci\u00f3n por parte de las entidades financieras.<\/p>\n<h2 data-section-id=\"16l0mz6\" data-start=\"3579\" data-end=\"3630\">\u00a0<\/h2>\n<h2 data-section-id=\"1e3xccx\" data-start=\"3419\" data-end=\"3461\">8. Pol\u00edtica de cambios, devoluciones y garant\u00edas<\/h2>\n<p data-start=\"3463\" data-end=\"3616\">Por tratarse de productos alimenticios, perecederos, refrigerados y congelados, aplican restricciones especiales conforme a la normatividad colombiana vigente.<\/p>\n<h3 data-section-id=\"y9rfar\" data-start=\"3618\" data-end=\"3652\">No se aceptan devoluciones cuando:<\/h3>\n<ul data-start=\"3654\" data-end=\"3848\">\n<li data-section-id=\"9j3l7c\" data-start=\"3654\" data-end=\"3700\">El producto haya sido abierto o manipulado<\/li>\n<li data-section-id=\"1zl69d\" data-start=\"3701\" data-end=\"3733\">Se haya roto la cadena de fr\u00edo<\/li>\n<li data-section-id=\"9bkr84\" data-start=\"3734\" data-end=\"3789\">El producto presente mala conservaci\u00f3n posterior a la entrega<\/li>\n<li data-section-id=\"14fosoq\" data-start=\"3790\" data-end=\"3848\">El reclamo se realice fuera del tiempo establecido<\/li>\n<\/ul>\n<h3 data-section-id=\"1ex44rt\" data-start=\"3850\" data-end=\"3866\">Reclamos v\u00e1lidos<\/h3>\n<p data-start=\"3868\" data-end=\"3886\">Los reclamos por:<\/p>\n<ul data-start=\"3888\" data-end=\"3974\">\n<li data-section-id=\"1kizeiy\" data-start=\"3888\" data-end=\"3917\">Producto en mal estado<\/li>\n<li data-section-id=\"xw14pj\" data-start=\"3918\" data-end=\"3935\">Error en referencias<\/li>\n<li data-section-id=\"1op8zpw\" data-start=\"3936\" data-end=\"3954\">Faltantes<\/li>\n<li data-section-id=\"16g1054\" data-start=\"3955\" data-end=\"3974\">Empaques deteriorados<\/li>\n<\/ul>\n<p data-start=\"3976\" data-end=\"4069\">deben reportarse el mismo d\u00eda de la entrega con evidencia fotogr\u00e1fica y n\u00famero de pedido.<\/p>\n<p data-start=\"4071\" data-end=\"4191\">Cada caso ser\u00e1 validado por el equipo de servicio al cliente para determinar reposici\u00f3n, cambio o devoluci\u00f3n.<\/p>\n<h2 data-section-id=\"z7rbbn\" data-start=\"4362\" data-end=\"4401\">\u00a0<\/h2>\n<h2 data-section-id=\"q6o1ul\" data-start=\"4198\" data-end=\"4236\">9. Verificaci\u00f3n al recibir el pedido<\/h2>\n<p data-start=\"4238\" data-end=\"4289\">Al momento de recibir el pedido, el cliente debe verificar:<\/p>\n<ul data-start=\"4291\" data-end=\"4409\">\n<li data-section-id=\"181j3y6\" data-start=\"4291\" data-end=\"4311\">Cantidad de productos<\/li>\n<li data-section-id=\"gelw5b\" data-start=\"4312\" data-end=\"4344\">Estado f\u00edsico<\/li>\n<li data-section-id=\"kujhbz\" data-start=\"4345\" data-end=\"4375\">Referencias entregadas<\/li>\n<li data-section-id=\"1k0wy1\" data-start=\"4376\" data-end=\"4409\">Productos refrigerados o congelados<\/li>\n<\/ul>\n<p data-start=\"4411\" data-end=\"4516\">La recepci\u00f3n del pedido sin observaciones se entender\u00e1 como aceptaci\u00f3n a conformidad.<\/p>\n<h2 data-section-id=\"116bilf\" data-start=\"4660\" data-end=\"4682\">\u00a0<\/h2>\n<h2 data-section-id=\"xof7ds\" data-start=\"4523\" data-end=\"4544\">10. Costos de env\u00edo<\/h2>\n<p data-start=\"4546\" data-end=\"4582\">El valor del domicilio podr\u00e1 variar seg\u00fan:<\/p>\n<ul data-start=\"4584\" data-end=\"4670\">\n<li data-section-id=\"wjd7x7\" data-start=\"4584\" data-end=\"4615\">Municipio o zona de entrega<\/li>\n<li data-section-id=\"14jwkrv\" data-start=\"4616\" data-end=\"4635\">Peso y volumen<\/li>\n<li data-section-id=\"1stkp7f\" data-start=\"4636\" data-end=\"4650\">Tipo de producto<\/li>\n<li data-section-id=\"1nffiyu\" data-start=\"4651\" data-end=\"4670\">Prioridad de entrega<\/li>\n<\/ul>\n<p data-start=\"4672\" data-end=\"4808\">Algunas compras podr\u00e1n aplicar para env\u00edo gratuito seg\u00fan campa\u00f1as o montos m\u00ednimos definidos por AQUITODO.<\/p>\n<h2 data-section-id=\"j56e0v\" data-start=\"4931\" data-end=\"4973\">\u00a0<\/h2>\n<h2 data-section-id=\"142ltlo\" data-start=\"4815\" data-end=\"4852\">11. Pedidos corporativos y al por mayor<\/h2>\n<p data-start=\"4854\" data-end=\"4913\">Los pedidos institucionales, empresariales o de alto volumen pueden requerir:<\/p>\n<ul data-start=\"4915\" data-end=\"5031\">\n<li data-section-id=\"mhk0hd\" data-start=\"4915\" data-end=\"4935\">Confirmaci\u00f3n previa<\/li>\n<li data-section-id=\"13t8wil\" data-start=\"4936\" data-end=\"4965\">Tiempo adicional de preparaci\u00f3n<\/li>\n<li data-section-id=\"1aprjat\" data-start=\"4966\" data-end=\"4999\">Anticipo parcial o total<\/li>\n<li data-section-id=\"1dwlmid\" data-start=\"5000\" data-end=\"5031\">Condiciones comerciales especiales<\/li>\n<\/ul>\n<p data-start=\"5033\" data-end=\"5120\">AQUITODO podr\u00e1 establecer montos m\u00ednimos para compras mayoristas.<\/p>\n<h2 data-section-id=\"dcewwp\" data-start=\"5247\" data-end=\"5276\">\u00a0<\/h2>\n<h2 data-section-id=\"s2kyz5\" data-start=\"5127\" data-end=\"5152\">12. Cancelaci\u00f3n de pedidos<\/h2>\n<p data-start=\"5154\" data-end=\"5242\">El cliente podr\u00e1 solicitar cancelaci\u00f3n del pedido siempre que este no haya sido despachado.<\/p>\n<p data-start=\"5244\" data-end=\"5283\">AQUITODO podr\u00e1 cancelar pedidos en casos de:<\/p>\n<ul data-start=\"5285\" data-end=\"5417\">\n<li data-section-id=\"r0jmy2\" data-start=\"5285\" data-end=\"5309\">Error evidente en precios<\/li>\n<li data-section-id=\"r7pyey\" data-start=\"5310\" data-end=\"5327\">Sospecha de fraude<\/li>\n<li data-section-id=\"roup37\" data-start=\"5328\" data-end=\"5354\">Informaci\u00f3n inconsistente<\/li>\n<li data-section-id=\"13fy1ri\" data-start=\"5355\" data-end=\"5374\">Falta de inventario<\/li>\n<li data-section-id=\"18jsn1r\" data-start=\"5375\" data-end=\"5417\">Problemas log\u00edsticos o de fuerza mayor<\/li>\n<\/ul>\n<p data-start=\"5419\" data-end=\"5512\">En caso de cancelaci\u00f3n aprobada, se realizar\u00e1 devoluci\u00f3n total o parcial seg\u00fan corresponda.<\/p>\n<h2 data-section-id=\"wsf98j\" data-start=\"5656\" data-end=\"5705\">\u00a0<\/h2>\n<h2 data-section-id=\"1fs8tuq\" data-start=\"5519\" data-end=\"5557\">13. Pol\u00edtica de protecci\u00f3n de datos personales<\/h2>\n<p data-start=\"5559\" data-end=\"5671\">AQUITODO trata los datos personales conforme a la Ley 1581 de 2012 y dem\u00e1s normas aplicables en Colombia.<\/p>\n<p data-start=\"5673\" data-end=\"5723\">La informaci\u00f3n suministrada ser\u00e1 utilizada para:<\/p>\n<ul data-start=\"5725\" data-end=\"5868\">\n<li data-section-id=\"10ksi31\" data-start=\"5725\" data-end=\"5743\">Procesamiento de pedidos<\/li>\n<li data-section-id=\"q58hz7\" data-start=\"5744\" data-end=\"5753\">Facturaci\u00f3n<\/li>\n<li data-section-id=\"15f9j9m\" data-start=\"5754\" data-end=\"5780\">Entregas y log\u00edstica<\/li>\n<li data-section-id=\"11mhe1d\" data-start=\"5781\" data-end=\"5799\">Atenci\u00f3n al cliente<\/li>\n<li data-section-id=\"spvid8\" data-start=\"5800\" data-end=\"5834\">Campa\u00f1as promocionales autorizadas<\/li>\n<li data-section-id=\"4gvfyo\" data-start=\"5835\" data-end=\"5868\">Mejora de experiencia de servicio<\/li>\n<\/ul>\n<p data-start=\"5870\" data-end=\"5955\">AQUITODO no comercializa informaci\u00f3n personal con terceros no autorizados.<\/p>\n<p data-start=\"5957\" data-end=\"6087\">El cliente podr\u00e1 solicitar actualizaci\u00f3n, correcci\u00f3n o eliminaci\u00f3n de sus datos a trav\u00e9s de nuestros canales oficiales.<\/p>\n<p data-start=\"5957\" data-end=\"6087\">\u00a0<\/p>\n<h2 data-section-id=\"164020p\" data-start=\"6094\" data-end=\"6133\">14. Productos refrigerados y congelados<\/h2>\n<p data-start=\"6135\" data-end=\"6207\">Los productos refrigerados y congelados requieren manejo adecuado posterior a la entrega.<\/p>\n<p data-start=\"6209\" data-end=\"6224\">El cliente deber\u00e1:<\/p>\n<ul data-start=\"6226\" data-end=\"6369\">\n<li data-section-id=\"un8ih7\" data-start=\"6226\" data-end=\"6283\">Recibir personalmente el pedido o autorizar a un tercero<\/li>\n<li data-section-id=\"vdaa2b\" data-start=\"6284\" data-end=\"6327\">Almacenar inmediatamente los productos<\/li>\n<li data-section-id=\"1uw6app\" data-start=\"6328\" data-end=\"6369\">Mantener las condiciones de conservaci\u00f3n recomendadas<\/li>\n<\/ul>\n<p data-start=\"6371\" data-end=\"6421\">AQUITODO no se hace responsable por da\u00f1os derivados de:<\/p>\n<ul data-start=\"6423\" data-end=\"6502\">\n<li data-section-id=\"wllmtf\" data-start=\"6423\" data-end=\"6438\">Exposici\u00f3n al calor<\/li>\n<li data-section-id=\"1tlwic1\" data-start=\"6439\" data-end=\"6471\">Descongelamiento posterior a la entrega<\/li>\n<li data-section-id=\"1hvvvd9\" data-start=\"6472\" data-end=\"6502\">Mala manipulaci\u00f3n o almacenamiento<\/li>\n<\/ul>\n<h2 data-section-id=\"12qgqfs\" data-start=\"6702\" data-end=\"6746\">\u00a0<\/h2>\n<h2 data-section-id=\"p9s6ha\" data-start=\"6509\" data-end=\"6547\">15. Im\u00e1genes y descripciones de productos<\/h2>\n<p data-start=\"6549\" data-end=\"6617\">Las im\u00e1genes publicadas son ilustrativas y pueden presentar variaciones en:<\/p>\n<ul data-start=\"6619\" data-end=\"6721\">\n<li data-section-id=\"1jvsno7\" data-start=\"6619\" data-end=\"6630\">Empaque<\/li>\n<li data-section-id=\"1uduuhm\" data-start=\"6631\" data-end=\"6639\">Dise\u00f1o<\/li>\n<li data-section-id=\"16ybzhv\" data-start=\"6640\" data-end=\"6647\">Marca<\/li>\n<li data-section-id=\"dzbr5q\" data-start=\"6648\" data-end=\"6662\">Presentaci\u00f3n<\/li>\n<li data-section-id=\"msc8pl\" data-start=\"6663\" data-end=\"6721\">Tama\u00f1o o gramaje actualizado por fabricante<\/li>\n<\/ul>\n<p data-start=\"6723\" data-end=\"6854\">Las descripciones buscan ser lo m\u00e1s precisas posible; sin embargo, pueden existir ajustes realizados por proveedores o fabricantes.<\/p>\n<p data-start=\"6723\" data-end=\"6854\">\u00a0<\/p>\n<h2 data-start=\"6723\" data-end=\"6854\">16. Facturaci\u00f3n<\/h2>\n<p data-start=\"6877\" data-end=\"6965\">La factura electr\u00f3nica ser\u00e1 emitida conforme a la normatividad tributaria colombiana vigente.<\/p>\n<p data-start=\"6967\" data-end=\"7060\">El cliente es responsable de suministrar correctamente sus datos de facturaci\u00f3n al momento de la compra.<\/p>\n<h2 data-section-id=\"11ja4wl\" data-start=\"7278\" data-end=\"7304\">\u00a0<\/h2>\n<h2 data-section-id=\"cpozys\" data-start=\"7067\" data-end=\"7090\">17. Atenci\u00f3n al cliente<\/h2>\n<p data-start=\"7092\" data-end=\"7167\">Nuestro equipo de servicio al cliente est\u00e1 disponible para resolver inquietudes relacionadas con:<\/p>\n<ul data-start=\"7169\" data-end=\"7231\">\n<li data-section-id=\"1soniet\" data-start=\"7169\" data-end=\"7177\">Pedidos<\/li>\n<li data-section-id=\"194qc3l\" data-start=\"7178\" data-end=\"7188\">Pagos<\/li>\n<li data-section-id=\"15u0zn6\" data-start=\"7189\" data-end=\"7201\">Entregas<\/li>\n<li data-section-id=\"eiuta2\" data-start=\"7202\" data-end=\"7214\">Garant\u00edas<\/li>\n<li data-section-id=\"1e8wxih\" data-start=\"7215\" data-end=\"7231\">Novedades de productos<\/li>\n<\/ul>\n<p data-start=\"7233\" data-end=\"7276\">Canales oficiales de atenci\u00f3n:<\/p>\n<ul data-start=\"7278\" data-end=\"7339\">\n<li data-section-id=\"vmqg9c\" data-start=\"7278\" data-end=\"7288\">WhatsApp<\/li>\n<li data-section-id=\"1717an8\" data-start=\"7289\" data-end=\"7296\">Correo electr\u00f3nico<\/li>\n<li data-section-id=\"165s41w\" data-start=\"7297\" data-end=\"7329\">Redes sociales oficiales<\/li>\n<li data-section-id=\"5m0p83\" data-start=\"7330\" data-end=\"7339\">Sitio web<\/li>\n<\/ul>\n<h2 data-section-id=\"1xbkg1r\" data-start=\"7346\" data-end=\"7372\">\u00a0<\/h2>\n<h2 data-section-id=\"1xbkg1r\" data-start=\"7346\" data-end=\"7372\">18. Aceptaci\u00f3n de t\u00e9rminos<\/h2>\n<p data-start=\"7374\" data-end=\"7501\">Al realizar una compra en AQUITODO, el cliente declara haber le\u00eddo y aceptado estas pol\u00edticas y condiciones comerciales.<\/p>\n<p data-start=\"7503\" data-end=\"7652\" data-is-last-node=\"\" data-is-only-node=\"\">AQUITODO podr\u00e1 actualizar estas pol\u00edticas en cualquier momento sin previo aviso, publicando la versi\u00f3n vigente en sus canales oficiales.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Purchase, Shipping and Customer Service Policies Welcome to AQUITODOOur goal is to provide a fast, transparent, and reliable shopping experience for all our customers in Colombia, especially within the Valle de Aburr\u00e1 region. By placing an order through our digital or customer service channels, you agree to the following policies: 1. Delivery Coverage We provide<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"button\" href=\"https:\/\/aquitodo.co\/es\/policies\/\">Read More<\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_joinchat":[],"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Purchase, Shipping and Customer Service Policies Welcome to AQUITODOOur goal is to provide a fast, transparent, and reliable shopping experience for all our customers in Colombia, especially within the Valle de Aburr\u00e1 region. 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